Terms and Conditions of Service
FIRST FOR SPORT4 Stores Lane, Fleckney, Leicester LE8 8AT
1 General
1.1. In these terms and conditions “FFS” means First for Sport;
“you” means the customer submitting a booking,
1.2. The contract for the supply by us of training and (where applicable) other related services (“Contract”) will be formed when we accept your order and we receive from you the appropriate deposit in cleared funds.
1.3. Your Contract cannot be amended unless confirmed by an authorised representative of FFS and yourself.
1.4. These conditions and any matters referred to by us form the entire understanding between you and us and supersede any prior promises, representations (unless fraudulent) or undertakings.
1.5. Any omission or error in any sale literature, web page or site, order form, quotation, price list, order acknowledgement, despatch note, invoice or other document issued by us may be corrected by us without liability. We will advise you of any changes at the time of booking or as soon as is reasonable possible thereafter.
1.6. The provisions of the Contracts (Rights of Third Parties) Act 1999 are expressly excluded from the Contract so that no third party may claim any rights under this contract.
2. Making a Booking
2.1. Booking to reserve a place on a course may be made by telephoning the bookings
team at FFS or by completing a booking form and submitting.
2.2. All bookings made by telephone, fax or other forms of distance communication are made subject to these terms and conditions and the person placing the booking warranted that he/she has the full authority to do so on behalf of all the persons they are making a booking for, and confirms that all such persons are aware of and accept these conditions.
2.3. Before your booking is confirmed and the Contract comes into force FFS reserves the right to increase or decrease prices PROVIDED THAT we notify you in writing in good time prior to delivery of such price increase/decreases and you may cancel your booking within 7 working days of this notice if you are unhappy with the price increases/decreases.
2.4. All bookings are subject to availability and FFS reserves the right to decline any booking at its discretion.
3. Payment
3.1. In order to secure your booking you must pay us the appropriate deposit, as set stated on the booking form.
4. Group Bookings
4.1. All Groups must have a minimum leader/participant ratio of one leader for every ten participants.
5. If you change your booking
5.1. Changes requested within 56 days of the date of the first day of the course will be treated as cancellations (see Clause 7 below)
5.2. If you wish to change a confirmed reservation (e.g. changes in dates of your course or changes in numbers of people booked) such changes are subject to availability of a suitable alternative and are subject to additional costs incurred in making changes to accommodate your request.
5.3. We will inform you of the amount of any additional cost when you request your changes and shall agree such costs with you.
6. If you change a Group booking
6.1. Subject to availability, you may change a Group booking to a different location or date up to six months before the commencement of your course date.
6.2. If, less than 6 months before your arrival date, you wish to change a Group booking such a change shall be treated as a cancellation and shall be subject to our standard cancellation charges below (see clause 7 below).
6.3. A Group booking can decrease its numbers by up to 10% up to 28 days before arrival, without incurring cancellation fees. Thereafter any additional decreases in Group numbers will be subject to our standard cancellation fees. Changes are subject to availability.
6.4. All changes shall be subject to the availability of a suitable alternative.
7. If you cancel a booking
7.1. All cancellations are subject to a cancellation charge.
7.2. Cancellations by non-Group bookings where more than 56 days notice is given are subject to a £2.00 per person administration fee up to a maximum of £20.
7.3. All cancellation charges are calculated from the day written notice is
received by FFS. These charges are based on how many days before the date of
the commencement of the course we receive your cancellation notice. The charges
are based on ….
No of days Amount you must pay
More than 56 days Varies according to the booking – see clause 7.4
55 – 24 days 30% of the total cost of your course
41 - 28 days 60% of the total cost of your course
27 -15 days 90% of the total cost of your course
14 days or less the total cost of your course
7.4. Cancellation charges (whether for Group bookings or non-Group bookings) for cancellations more than 56 days in advance vary according to the booking. If you cancel???
7.5. Cancellation charges for non-Group bookings for???
No of days Amount you must pay
Up to 24 hours 10% of the total cost of your course
24 hour or less Full payment for the first day of your course
8. If we change you’re booking
In the unlikely event it becomes necessary to change your booking, in total or in part, FFS will inform you as soon as is reasonably possible of any necessary changes. You shall have the choice of: accepting the changed arrangements; or purchasing another booking from FFS (and paying or receiving a refund in respect of any differences); or cancelling you’re booking and receiving a full refund of all payments made.
9. Delay or Failure to Perform
We shall not be liable to you if we are prevented or delayed in performing of any of our obligations to you if this is due to any cause beyond our reasonable control including (without limitation): an act of God, explosion, flood, fire or accident; war or civil disturbance; strike, industrial action or stoppages of work; any form of government intervention; a third part act or omission; failure by you to give us a correct delivery address or notify us of any change of address.
10. Our liability to you
10.1 FFS shall ensure that the services you order from us are in accordance with these terms and conditions and shall be performed by us with reasonable skill and care.
10.2 Where an element of your booking is not provided as stated in clause 10(1) you must notify us within 28 days of the alleged breach. We shall then investigate the matter and if we have not delivered the services in accordance with clause 10(1) you shall be entitled to: a full refund of the cost of your order (or, where appropriate, the relevant section of it) less any fees charged for changes requested by you; or a free course to the equivalent value of the services complained of, where such dates are agreed in writing by us.
10.3 We will not be liable to you by way of representation (unless fraudulent), common law duty or under any express or implied term of the contract for: any losses which are not foreseeable by both you and us when the Contract is formed arising in connection with the supply of the services or their use by you; any losses which are not caused by any breach by us; business or trade losses.
10.4 Our entire liability in connection with the Contract will not exceed the purchase price of the services booked less any amendment charges paid to us.
10.5 Except in relation to death or personal injury caused by our negligence FFS liability remains, at all times, limited to the value of the services booked, excluding any amendment charges paid to us.
11. Behavior
If your behavior is deemed to be unacceptable or causes damage your booking may be terminated and you may be asked to leave the course location. No whole or part refunds will be made under these circumstances.
12. Governing Law and Jurisdiction
This contract is subject to English law and exclusive jurisdiction of the English Courts.
13. Your Information
We shall only store and use the information you supply to us or which is supplied to us for the purposes of carrying out our contact with you and to inform you of other services and offers which we make available from time to time. If you do not wish to receive such information, please let us know by: emailing us at …. or telephoning us on …. ; or writing to us at the address noted above.
14. Your Personal Property
FFS will not be liable for loss or damage for any personal property ….
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